You've Got Questions. We've Got Answers.
What exactly are these things?
They're tiny, high-powered magnetic balls that you can mold, mash, and build with. Think of them as magnetic putty, a stress ball, and building blocks all in one. Each set comes with a carrying case, a splitter card, a metal building base, and a how-to guide. You can also find larger magnetic balls, magnetic putty, gel stress balls, focus putty, sensory stickers, and fidget cubes in the lineup.
Are they safe?
Our magnetic balls are about 2.4mm in diameter, which means they meet safety standards for users 14 and older. But here's the important part: they must be kept away from children and pets, and never put near the nose or mouth. Swallowing magnets is extremely dangerous and requires immediate medical attention. We test everything to meet global safety standards, and we take this seriously.
What can I actually do with them?
Keep a set on your desk to fidget with during calls. Carry them in your pocket to keep your hands busy. Mash them when you're stressed. Build geometric shapes when you're feeling creative. You can also use them to organize paper clips, hold business cards, or just have something satisfying to play with while you think. There's a whole community of people sharing their builds online if you need inspiration.
How do I clean them?
For magnetic balls, a quick wipe with a soft cloth does the trick. For gel stress balls, wash with soap and water, dry completely, then lightly coat with cornstarch to restore that soft, non-sticky feel. For putty, just knead it and store it in its container. Avoid heat — it can mess with the texture.
What if my product gets sticky or dusty?
Gel stress balls can get sticky over time. The fix: wash with soap and water, let it air dry or pat it with a microfiber cloth, then lightly dust with cornstarch. Pat off the excess and it's good as new. Magnetic products might pick up a little ferrite dust — washing your hands after handling usually takes care of it.
How long does shipping take?
Orders ship within 5 business days from Pennsylvania. Standard shipping is free on US orders over $50 and typically takes 10 to 14 days after shipping. Upgraded options are faster — you'll get a transit estimate by email.
Can I return something?
Yes, within 30 days of purchase for most items. Items need to be in re-sellable condition. International orders are final sale. Between 30 and 60 days, you can get store credit. Head to the returns page on our website to start the process.
What if my order arrives damaged?
Reach out through our website's contact page within 30 days of delivery. We'll get you a replacement or refund.
Do you ship internationally?
We've started shipping internationally, but international orders are final sale — no returns or exchanges.
How do I contact you?
Our website's contact section is the best place to start. Customer service is available Monday through Friday, 10 AM to 6 PM.